Refund Policy

1. Subscription Cancellation

You may cancel your FlightLine subscription at any time from Settings → Billing → Manage Subscription. Cancellation takes effect at the end of your current billing period. You will retain full access to all paid features until that date — no partial months are charged after cancellation.

2. Refund Eligibility

Because FlightLine is a subscription software service that delivers immediate value upon activation, all charges are generally non-refundable once a billing period has begun.

Exceptions are made at our discretion in the following situations:

• Accidental duplicate charge — if you were billed twice for the same period, we will issue a full refund for the duplicate.
• Service outage — if the Service was unavailable for more than 24 consecutive hours due to an issue on our end, you may request a pro-rated credit for the affected days.
• Billing error — if you were charged an incorrect amount due to a pricing or system error, we will correct it and refund any overcharge.
• New subscriber within 7 days — if you are a new customer and cancel within 7 days of your first paid charge, you may request a full refund of that first payment.

3. How to Request a Refund

Email billing@flightline.app with:

• Your account email address
• The date and amount of the charge in question
• A brief description of the issue

We will respond within 3 business days. Approved refunds are processed through Paddle (our payment processor) and typically appear on your statement within 5–10 business days, depending on your bank.

4. Downgrading Plans

Downgrading to a lower-tier plan takes effect at the start of your next billing period. No refund or credit is issued for the remainder of the current period on the higher plan. You continue to receive the higher-tier features until the period ends.

5. AI Crew Add-on

The AI Crew add-on is billed as a separate monthly subscription. Cancellation and refund terms are the same as for fleet plans above. Unused token allowances do not roll over and are not refunded upon cancellation.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Unauthorized chargebacks may result in account suspension. We are happy to resolve billing disputes directly and promptly.

7. Questions

For billing questions, contact billing@flightline.app.